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This e-book explains you about the challenges in improving performance in a help desk call center. It also explains you about the key metrics that can help you optimize the performance of help desk. Detailed explanation of the metrics and how to trac

An affordable, network ready, browser enabled help desk program that let's you quickly record and update support requests as well as computer, software and peripheral inventory information via Windows/Web or both. This version includes many changes.

Akeni Help Desk Assistant can be used with Akeni Enterprise Instant Messaging IM. Help Desk Assistant is a feature rich live help system that allows visitors to your site to chat with sales and support staff in real time.

A comprehensive IT Help Desk program that makes it easy to record, update and report on Users, Support Requests, Computers, Software, Peripherals and more. Very intuitive and easy to filter, query and report on data. Web interface included.

Cool Desk is a virtual desktop manager. Ever wish to have several screens on your computer? Cool Desk creates up to 9 virtual desktops and allows you to have different windows in each of them.

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Use this purchase channel if you like to upgrade your current SharkPoint for PocketPC v1.x license to a SharkPoint for PocketPC v2.x (professional edition) license

Quickly move all your emails from Mac OS X to PDF format using the EML to PDF Converter tool in batch mode with no data loss.

Affordable, easy to user, multiuser ready windows based customer support software with user logins and procedure security. QUAD Help Desk Pro Edition 2006 is easy enough to get installed and in operation on your lunch hour. No per user charges.